FAQ

Q1: What is your main products lines?

A1: All mobile phone repair parts, like LCD display, touch screen, back housing, flex cable, speakers, cameras, battery, etc. 

Any related inquiry, welcome to let us know.


Q2: Which kind of quality do you supply for the cell phone parts?
A2: New original, AAA quality or used original based on the specific products

Q3: How you ensure the products quality?
A3: We have very strict quality control process to test the parts one by one before shipping.
The defective rate is under 1%.

Q4: Do you provide free samples?
A4: Yes, during some promotion time free sample is available, but you should pay the shipping cost.

Q5:What is the minimum order quantity(MOQ)?
A5: 1 pc, welcome to test samples to check the quality firstly.

Q6: What is the payment term?
A6: T/T, Western Union or Paypal optional

Q7: What is the delivery/lead time?
A7: Usually within 3 working days after confirm the payment

Q8: What is the shipping way?
A8: DHL/USP/TNT/FEDEX/HONG KONG POST/CHINA POST

Q9:What is mobile phone parts warranty policy?
A9: We provide 6 months warranty before installation for LCD and touch screens , other parts is 1 year warranty. 
If already be used or broken made by man, no guarantee. 

Q10: When receive the box, find any items missing or defective, how to do?

A10: Before you sign the packages, please make sure the cartons and products are in good conditions. 

If have any problem,  please take some photos as evindents firstly and contact us ASAP, we will check and give you best solution.


Q11: How to order from SIQI?
A11: The specific steps to buy from SIQI is below:
1) Please let us know which kinds of products you want to buy firstly, then we will quote for you.
2) After you confirm your needs, please send the purchasing order(PO) to us.
3) We will check and make the proforma invoice(PI), which show products price, shipping cost and bank account for you to confirm.
4) If you have no questions for the proforma invoice, you can arrange the payment and send the payment copy for us to check.
5) After confirm the payment, we will start to prepare goods for you.
6) Deliver out the goods based on the promised lead time by express and let you know the tracking number.

7) You receive the goods after about 3-7 days since delivered out.